ORDER AND RECEIVE YOUR CHAIR
UNDERSTANDING OUR BUSINESS PROCESS
IN EIGHT EASY STEPS
Alumni Chairs does not sell its chairs online. Our chairs are complex items with an unusual number of chair models and numerous features, options, and materials.
We sell our chairs the old-fashioned way – by speaking directly with our potential clients, understanding their needs, and explaining our chairs and our processes. It is important to manage expectations and guide our clients through the process to ensure that they are ultimately, very satisfied with their new chairs.
CHOOSE YOUR CHAIR
Find the chair models that appeal to you.
Find the pricing by following links associated with your desired chair models.
PHONE US TO DISCUSS YOUR CHAIR
Discuss with us your desired chair(s), features, options, woods, finishes, logos or college seals, and personalized brass plates and ask lots of questions.
Explain to us your timeframe, deadlines, shipping preferences, and the shipping destination.
Discuss delivery deadlines, and special events that must be met.
The Alumni Chair phone number is 866.748.2230.
PERMISSIONS & ACCESS TO YOUR DESIRED LOGO
If you wish to install a logo or college seal on your chair, it is important to that we obtain permission to use the art of your choice. Alumni Chairs has permission or can easily obtain permission for many college and univeRsities. We will discuss with you the rights to the art and any requiremenrts for licensing and royalties that may apply. We work closely with our clients to obtain the appropriate permissions, licensing, and logo art. Access to your desired art is something we must establish before we can promise a chair representing an institution with a protected logo or seal. Please call Alumni Chairs to discuss your preferred institution and preferred art.
A WRITTEN QUOTE
Request a written quote.
Review our quote and determine whether our quote represents your desires for your chair.
Make suggestions and corrections to the quote.
We will re-issue a quote that reflects your changes, or we will incorporate your changes in an invoice.
We will respond to your suggestions, corrections by re-issuing a quote or issuing an invoice.
Upon your acceptance of our quote, we will create an invoice that meets your expressed desires for a chair.
At this time, we will need to know the delivery address and an associated telephone number to ensure a successful delivery.
PAYMENT WITH YOUR ORDER
We will accept a personal check, company check, or credit-card payment.
We will email to you an automated, credit-card receipt at the time of the transaction.
Nearly all of our chair orders are custom orders. Each chair is unique with a special logo art, printing, engraving, or medallion in addition to special woods and finishes. Some chairs will be upholstered with a custom fabric or leather.
We request that you make payment in advance. As soon as we know that a check is in the mail or we have received credit-card payment, we will begin building your chair. We seek your commitment before we begin building.
BUILD, FINISH, AND SHIP YOUR CHAIR
In preparation for building your chair, we encourage you to provide your essential contributions to the process in a timely manner:
(1) Art for a desired logo or university seal for the front of your chair’s crown in some preferred formats, (2) Text for any personalized plates – in PDF format in the Windows™ font of your choice, and (3) Accurate ship-to addresses and phone numbers to ensure a successful delivery. We can explain further when you phone us.
Regarding orders for chairs required for specific deadlines or special events, it is ESSENTIAL that we receive the necessary art with the order or as soon as possible after the order. Our success in a delivering your chair on time may depend on your ability to provide to Alumni Chairs the necessary art, information, addresses, and phone numbers in a timely manner. Delays in providing us information early in the process may jeopardize our ability to meet your deadline. Please plan in advance and provide the necessary information to help us deliver on time.
We will choose the appropriate shipping method and shipping company that will meet your needs regarding timing, cost, and the desired degree of service upon delivery.
INSPECTION, SIGNATURE, AND RECEIPT
Upon delivery, we request that someone will be present at the destination to carefully inspect the chair(s) and sign for the chair, confirming that your chairs were received in good condition and free of any damage from transit. If there is damage incurred in transit, Alumni Chairs should be informed immediately to enable us to re,edy the problem.
ENJOY YOUR BEAUTIFUL NEW ALUMNI CHAIR!
“I am so satisfied and happy with both chairs! [Alumni Chairs] was extremely helpful throughout the entire process. The design of both chairs is remarkable! My directors were so impressed with the chairs that they definitely will be wanting more in the near future! Thank you!”
Baptist Health Foundation, Miami, Florida
“We recently ordered an Affinity Traditional Captain’s Chair to present as a gift for the named recipient of an endowed chair. You and your team did an amazing job completing the project within our time constraints, and providing us with updates along the way.”
Sinai Hospital of Baltimore, Maryland
“Their customer service is top, notch and they kept up regular lines of communication throughout the entire process. In the end, I could not be more pleased with my chair – its solid construction, its beautiful wood finish, and its luxurious black leather.”
Canton Country Day School, Canton, Ohio