RETURNS

You may return eligible items within 30 days of receiving an order for a refund of the chair value.   The original receipt is required.

Certain chairs are INELIGIBLE for refunds:

  • Chairs with institutional logos
  • Personalized chairs
  • Chairs made to order
  • Custom chairs
  • Items damaged through normal wear and tear

Many of our products are customized or personalized in some manner.  Therefore, many of our products are INELIGIBLE for returns unless they display material defects in workmanship, materials, and construction.

Chairs may be returned under our terms for Limited Warranty if they display material defects in workmanship, materials, and construction when used for normal, residential, indoor use.

Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.

If you purchased via check, check refunds will be issued as a company check and mailed to you (may require 30 days).

Begin the return process by giving us some details.

Depending on the reason for return, you may be responsible for return shipping costs.

Return chairs must have originally been shipped to the United States (does not include US Territories and APO/FPO) only.

Chairs must be returned in original packaging.  Please retain your original boxes and packaging to ensure safe and secure shipping.

We will arrange for our White Glove Delivery team to pick up and return your chair.

 

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